About Dan C. Hirschbuehler

Daniel Hirschbuehler is an IBM Business Consulting Services (BCS) Partner within the Customer Relationship Management (CRM) group. He holds the position of CRM leader for the industrial sector and has management responsibility for CRM client engagement activities as well as professional staff and services development.

Dan has more than 20 years experience in process design and systems integration across many industries including communications, hi-tech, transportation and manufacturing. Over the past eight years, he has focused exclusively on CRM strategy and implementation engagements. Projects in which he has played a critical role include performance improvement and technology integration in the contact centers of a major airline carrier; the customer care diagnostic study at a large consumer products manufacturing and direct distribution company; call center technology implementation for a major automotive manufacturing company; and sales force automation for a major mutual funds management company.

Prior to IBM, Dan worked for two years in the aerospace consulting industry for McDonnell Douglas Corporation. He joined PricewaterhouseCoopers in 1982 and was one of the founders of PwC’s Consulting (now IBM BCS) CRM group. At one time he was responsible for the CRM ACCEL solution, the primary focus of the PwC Consulting CRM group. He is based in Houston and was admitted into the PricewaterhouseCoopers partnership in 1990. He holds a Master of Science degree in engineering management and a Bachelor of Science degree in computer science from the Missouri University of Science and Technology (formerly UMR).